lK
lazola K
1 reviews | Active since Jul 2014
10 Jun 2021, 11:42
Terrible service
Tshidi Mafafo gave me excellent service but the company seems not willing to pay me out for my later mother policy that she had with them. I submitted all the documentation that was needed on my side but when it's time to payout apparently they are having system problems since from last week Friday till now. Terrible service with regards the payout !!!!!!!!!!!!!
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Metropolitan Life's replyOfficial
10 Jun 2021, 13:19Dear Lazola
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of your mother's passing. Please accept our condolences in this time of bereavement.
Unfortunately your post did not contain sufficient information in order for us to investigate the matter.
One of our Client Care Assessors will contact you shortly to obtain the information needed to trace the policy and revert back to you directly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of your mother's passing. Please accept our condolences in this time of bereavement.
Unfortunately your post did not contain sufficient information in order for us to investigate the matter.
One of our Client Care Assessors will contact you shortly to obtain the information needed to trace the policy and revert back to you directly.
Regards
Client Care Team
Metropolitan Life's reply10 Jun 2021, 13:19
Official
Dear Lazola
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of your mother's passing. Please accept our condolences in this time of bereavement.
Unfortunately your post did not contain sufficient information in order for us to investigate the matter.
One of our Client Care Assessors will contact you shortly to obtain the information needed to trace the policy and revert back to you directly.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of your mother's passing. Please accept our condolences in this time of bereavement.
Unfortunately your post did not contain sufficient information in order for us to investigate the matter.
One of our Client Care Assessors will contact you shortly to obtain the information needed to trace the policy and revert back to you directly.
Regards
Client Care Team