NS
Ntombenhle S
1 reviews | Active since Oct 2010
19 Feb 2025, 13:07
Terrible service
The frustration of having a query that goes on for months without resolution : ( I took a life policy 15 years ago with Momentum, but the policy ended with Metroplitan. When you phone Metroplitan 9 out of 10 times, they can't pick up the policy, but they deduct without fail every month. I am due for a bonus payback on the policy, but no one at the call centre is able to tell me what's going since I haven't got the payment. They keep on escalating, but no one calls me back. PLEASE CAN SMEBADY FROM METROPLITAN CALL ME AND LET ME KNOW WHAT'S GOING ON.
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Metropolitan Life's replyOfficial
19 Feb 2025, 15:33Dear Ntombenhle
We acknowledge receipt of yoru complaint on HelloPeter.
We always strive to serve all of our clients well and regret reading that you are struggling to trace your policy on our records.
One of our Escalation Specialists will reach out to you shortly to obtain the information needed to trace your policy.
Regards
Client Care Team
We acknowledge receipt of yoru complaint on HelloPeter.
We always strive to serve all of our clients well and regret reading that you are struggling to trace your policy on our records.
One of our Escalation Specialists will reach out to you shortly to obtain the information needed to trace your policy.
Regards
Client Care Team
Metropolitan Life's reply19 Feb 2025, 15:33
Official
Dear Ntombenhle
We acknowledge receipt of yoru complaint on HelloPeter.
We always strive to serve all of our clients well and regret reading that you are struggling to trace your policy on our records.
One of our Escalation Specialists will reach out to you shortly to obtain the information needed to trace your policy.
Regards
Client Care Team
We acknowledge receipt of yoru complaint on HelloPeter.
We always strive to serve all of our clients well and regret reading that you are struggling to trace your policy on our records.
One of our Escalation Specialists will reach out to you shortly to obtain the information needed to trace your policy.
Regards
Client Care Team