Terrible Service

After my uncle passed away and I paid for the funeral. I submitted a claim, provided the requested docs, when I followed up I was told I had to submit additional docs which was not told to me the first time, I comp****. Right now I am told I need power of attorney from court before the claim can be paid out. We talking R7500, can you imagine all the trouble it's months later and I'm still struggling to get it finalized, yet when Metropolitan recruit us, they never tell us the hassles you'll experience once you want to claim. This is pathetic and dissapointing from such a big company. I obviously have to pay for the Power of attorney too, yet they have beneficials should anything happen to the policy owner.