1 reviews | Active since May 2017
Terrible service
<p>i have been trying to cancel my policy for the past three months </p> <p>i have been tolf to send a copy of my if signed 3 time , bank statemnet and the surrender form. as from the 2 march 2017 until today 05-05-2017 i havent received my money , i have sent them countles emails and they said to me at first the id was certified wrongly at my work place so i must go to a commisioner of oath i did i went to the post office , but now they are refusing because the stamp says cashier1 . i am never taking products from this people they are ****** ... just got of the phone now with ********** she says she wil process the thing now and they ar ebanking with fnb i will wait 2 to 3 days i wonder thats no the first i hear that we are busy processing . processing my Voet MAN !!!!</p>
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.
Kind Regards
Client Care
Dear Client
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.
Kind Regards
Client Care
good Day i recieved a text on friday
" metropolitan confrims your surrender request on policy ********** 386 has been finalised. funds will be in you account in 48 hours ! for queries ********** 724 " time 15.33 date 5 May 2017
so i will be waiting patiently until wednesday 10 May 2017 , i would want to see if whether you guys are going to keep to your word ..
i gave you a second start cause of the lady who kept to her word ********** hope your work doesnt go unnoticed
Regards
good Day i recieved a text on friday
" metropolitan confrims your surrender request on policy ********** 386 has been finalised. funds will be in you account in 48 hours ! for queries ********** 724 " time 15.33 date 5 May 2017
so i will be waiting patiently until wednesday 10 May 2017 , i would want to see if whether you guys are going to keep to your word ..
i gave you a second start cause of the lady who kept to her word ********** hope your work doesnt go unnoticed
Regards
Dear Client
Thank you for confirming receipt of the sms regarding payment. Kindly let us know should you not receive the funds by the 10th of May 2017.
It is a pleasure assisting you.
Warm Regards
Yours Sincerely
Client Care
Dear Client
Thank you for confirming receipt of the sms regarding payment. Kindly let us know should you not receive the funds by the 10th of May 2017.
It is a pleasure assisting you.
Warm Regards
Yours Sincerely
Client Care
Good day , i did receive the funds by the 11 of may
thank you
Good day , i did receive the funds by the 11 of may
thank you
Dear Ms. Melani
Thank you for updating the status of your review.
As discussed this morning, your deductions were done via Stop Order. Typically these take a few months to cease. We have therefore processed the refund of the April 2017 premium received after the surrender of your policy and will do so for any further premiums we receive for this policy.
Thank you for affording us the opportunity to resolve your complaint.
Please don't hesitate to contact us directly on:
clientcare@metropolitan.co.za or
telephonically on *** or
per fax: ***.
Regards
Client Care Team
Dear Ms. Melani
Thank you for updating the status of your review.
As discussed this morning, your deductions were done via Stop Order. Typically these take a few months to cease. We have therefore processed the refund of the April 2017 premium received after the surrender of your policy and will do so for any further premiums we receive for this policy.
Thank you for affording us the opportunity to resolve your complaint.
Please don't hesitate to contact us directly on:
clientcare@metropolitan.co.za or
telephonically on *** or
per fax: ***.
Regards
Client Care Team
Thank you very much I have received only the one premium of R270 that's for April but I have received the payment for May ...
Thank you very much I have received only the one premium of R270 that's for April but I have received the payment for May ...
Dear Ms. Melani.
Thank you for again reviewing your complaint's status.
As per my email of yesterday, we will refund any future premiums we receive for this policy as we receive and allocate them to the policy.
The May payment does not reflect on the policy yet. I will however regularly check and arrange the refund as soon as it is reflected on the policy.
As soon as it is refunded, I will again send you proof of payment.
Regards
Aletta Clarence
Metropolitan Client Care
Dear Ms. Melani.
Thank you for again reviewing your complaint's status.
As per my email of yesterday, we will refund any future premiums we receive for this policy as we receive and allocate them to the policy.
The May payment does not reflect on the policy yet. I will however regularly check and arrange the refund as soon as it is reflected on the policy.
As soon as it is refunded, I will again send you proof of payment.
Regards
Aletta Clarence
Metropolitan Client Care