Terrible service

We have lodged a death claim on 30 July 2020 as my father passed away on 21 July 2020. To date I have had no response from Metropolitan regarding our claim. I have to phone Metropolitan everyday to enquire about the progress. The latest excuse for the last week has been that there was a technical error on their side whereby my father's details were not linked to the policy, which is hogwash as my father's details appeared on the policy from the very beginning. I have spoken to Martha, Elton, Satwah and Phintile to date and no one is able to provide me with a timeline on when this issue will be sorted. Metropolitan, I am really frustrated and will be moving my other policies with your company somewhere else. I refuse to pay for a policy every month and then have to go through this terrible service when I have to claim. I will also be very vocal regarding not referring anyone else to your company for a policy. Scheme number *** Member number ***.