BB
Banele B
1 reviews | Active since Jan 2024
28 May 2024, 13:19
Terrible! I've communicated multiple times that when the 25th is on Saturday, we get paid on Saturday morning
Terrible! I've communicated multiple times that when the 25th is on Saturday, we get paid on Saturday morning. But still they debit on the 24th and it returns as unpaid. Worse part the bank charges me R105 for an unpaid debit order. How many times should I say the same thing?
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Replies (1)
Metropolitan Life's replyOfficial
28 May 2024, 20:18Dear Banele
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the difficulties with your deduction date.
Please note that when a deduction date falls over a weekend or public holiday it is best to move the debit date to the first working day after the weekend/public holiday or to attach an "after weekend" collection logic to the existing debit order.
We will arrange for our Client Services Contact Centre to contact you to make this arrangement.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the difficulties with your deduction date.
Please note that when a deduction date falls over a weekend or public holiday it is best to move the debit date to the first working day after the weekend/public holiday or to attach an "after weekend" collection logic to the existing debit order.
We will arrange for our Client Services Contact Centre to contact you to make this arrangement.
Regards
Client Care Team
Metropolitan Life's reply28 May 2024, 20:18
Official
Dear Banele
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the difficulties with your deduction date.
Please note that when a deduction date falls over a weekend or public holiday it is best to move the debit date to the first working day after the weekend/public holiday or to attach an "after weekend" collection logic to the existing debit order.
We will arrange for our Client Services Contact Centre to contact you to make this arrangement.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the difficulties with your deduction date.
Please note that when a deduction date falls over a weekend or public holiday it is best to move the debit date to the first working day after the weekend/public holiday or to attach an "after weekend" collection logic to the existing debit order.
We will arrange for our Client Services Contact Centre to contact you to make this arrangement.
Regards
Client Care Team