hH
hlengiwe H
1 reviews | Active since Jan 2021
13 Jan 2021, 14:24
Terrible customer service
Terrible service recieved at Metropolitan. Cancelled one of the policies i had with them November early and they still debited from my salary the following month (December). I called them to request a refund, after which they told me to email my documents. I emailed them friday the 8th January, till today i have not recieved any response and have not recieved my money back. Metropolitan is just a dissapointment, now i am considering cancelling all existing policies i have with them!!!
Helpful (0)
Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
13 Jan 2021, 15:34Dear Hlengiwe
We acknowledge receipt of your complaint on HelloPeter.
Please note that due to closing dates at our side to compile the magnetic tapes that is sent to employers to effect deductions on clients' salaries and closing dates on the side of the employers' salary runs, a deduction takes about a month or two to cease after cancellation of a policy.
We regret to learn that you have encountered delays with your refund application.
One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please note that due to closing dates at our side to compile the magnetic tapes that is sent to employers to effect deductions on clients' salaries and closing dates on the side of the employers' salary runs, a deduction takes about a month or two to cease after cancellation of a policy.
We regret to learn that you have encountered delays with your refund application.
One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply13 Jan 2021, 15:34
Official
Dear Hlengiwe
We acknowledge receipt of your complaint on HelloPeter.
Please note that due to closing dates at our side to compile the magnetic tapes that is sent to employers to effect deductions on clients' salaries and closing dates on the side of the employers' salary runs, a deduction takes about a month or two to cease after cancellation of a policy.
We regret to learn that you have encountered delays with your refund application.
One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
Please note that due to closing dates at our side to compile the magnetic tapes that is sent to employers to effect deductions on clients' salaries and closing dates on the side of the employers' salary runs, a deduction takes about a month or two to cease after cancellation of a policy.
We regret to learn that you have encountered delays with your refund application.
One of our Client Care Assessors will investigate and revert back to you directly, as soon as possible.
Regards
Client Care Team
hH
hlengiwe H's updateReviewer Update
13 Jan 2021, 16:07when should i expect my refund because your employees never take the time to make contact about such things. I was never informed and i would like my refund processed!!
hH
hlengiwe H's update13 Jan 2021, 16:07
Reviewer Update
when should i expect my refund because your employees never take the time to make contact about such things. I was never informed and i would like my refund processed!!
hH
hlengiwe H's updateReviewer Update
13 Jan 2021, 16:10i cancelled the policy well in advance therefore that should not be my problem. I would like a refund or cancel all policies i have with you. I am not happy at all. On top of that i tried calling was on hold for 20 minutes without being attended
hH
hlengiwe H's update13 Jan 2021, 16:10
Reviewer Update
i cancelled the policy well in advance therefore that should not be my problem. I would like a refund or cancel all policies i have with you. I am not happy at all. On top of that i tried calling was on hold for 20 minutes without being attended
Metropolitan Life's replyOfficial
13 Jan 2021, 16:13Dear Hlengiwe
We acknowledge receipt of your additional comments on HelloPeter.
We are working on your complaint and will respond directly to you as soon as we can.
Regards
Client Care Team
We acknowledge receipt of your additional comments on HelloPeter.
We are working on your complaint and will respond directly to you as soon as we can.
Regards
Client Care Team
Metropolitan Life's reply13 Jan 2021, 16:13
Official
Dear Hlengiwe
We acknowledge receipt of your additional comments on HelloPeter.
We are working on your complaint and will respond directly to you as soon as we can.
Regards
Client Care Team
We acknowledge receipt of your additional comments on HelloPeter.
We are working on your complaint and will respond directly to you as soon as we can.
Regards
Client Care Team