BM
Busisiwe M
1 reviews | Active since Nov 2020
13 Jan 2021, 14:01
Terrible customer service
Terrible service recieved at Metropolitan. Cancelled one of the policies i had with them November early and they still debited from my salary the following month (December). I called them to request a refund, after which they told me to email my documents. I emailed them friday the 8th January, till today i have not recieved any response and have not recieved my money back. Metropolitan is just a dissapointment, now i am considering cancelling all existing policies i have with them!!!
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Metropolitan Life's replyOfficial
13 Jan 2021, 14:59Dear Busisiwe
We acknowledge receipt of your complaint on HelloPeter.
We are unable to trace the policy number you are referring to with the information available in the post.
One of our Client Care Assessors will be in contact to obtain more information and to assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are unable to trace the policy number you are referring to with the information available in the post.
One of our Client Care Assessors will be in contact to obtain more information and to assist you.
Regards
Client Care Team
Metropolitan Life's reply13 Jan 2021, 14:59
Official
Dear Busisiwe
We acknowledge receipt of your complaint on HelloPeter.
We are unable to trace the policy number you are referring to with the information available in the post.
One of our Client Care Assessors will be in contact to obtain more information and to assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are unable to trace the policy number you are referring to with the information available in the post.
One of our Client Care Assessors will be in contact to obtain more information and to assist you.
Regards
Client Care Team