Terrible claim experience

My mother having a terrible experience with the claiming for a funeral benefit for an extended family member. When the claim was submitting Metropolitan took forever to get the process start, sent our claim to forensics when we all know funerals occur within 2 weeks of the death

Now an forensic investigator by the name of Thando White in the Eastern Cape is being super sluggish and nonchalant with making sure we conclude this investigation. We called him initially and he said he was busy and we would call back, afterwards he said their was a traditional ceremony at his homestead and he was get back to me yesterday, now he heard it’s me on the phone he cuts the call.

This is super unprofessional and lacking of good customer care and a terrible claim experience and actually this isn’t even the first time we’ve had this experience and we plan to cancel all of our metropolitan policies