1 reviews | Active since Jun 2015
Teach your call center agents some MANNERS!!!!!
<p>I just received a call from Lungile, from Metropolitan Life, asking if it was a convenient time to speak. After saying, 'No thank you, Im not interested', Lungile then asked 'Even before I tell you why I'm calling'. I then said YES. I'm sick and tired of.. And then Lungile dropped the call. You are extremely rude to say the least. You signed up for the job Lungile, you should know by now that a lot of people aren't going to be interested in what you have to offer, but don''t drop the call while I'm (or anybody else for that matter) talking. FYI, I'm pretty sure Lungile from Metropilitan LIFE, wasn't phoning to sell me a CAR!!!??</p>
Dear Carmen
Thank you for raising your concern with our office.
We always strive to serve all our clients well and regret that you have had this poor service experience.
We will investigate your complaint and address the discrepancies identified in line with our internal protocols.
We trust that the above complies with your request. It was a pleasure to be of service to you.
Regards
Aletta Clarence
Client Care
Dear Carmen
Thank you for raising your concern with our office.
We always strive to serve all our clients well and regret that you have had this poor service experience.
We will investigate your complaint and address the discrepancies identified in line with our internal protocols.
We trust that the above complies with your request. It was a pleasure to be of service to you.
Regards
Aletta Clarence
Client Care