Tardiness and revolting service

I have dealt with many other insurance companies my late mothers policies which where settled in no time, thanking the willing consultants of Old Mutual,1 life, and avbob.<br> <br> I went in to the Metropolitan branch to enquire on policies held there for my mother and was unfortunately assisted by a Welile Bongani Fakude who had no bone of professionalism in him. I later returned documents he had requested from me of which 20% of the documents were not necessary for that claim such as letter of executor. <br> <br> How do you request one to submit a letter of executor while they are the noted beneficiary in black and white on the policy contract.<br> <br> 9 working days later I followed up and was shocked at the response I received from Mr Fakude. \I was to busy and forgot to submit your claim but will get it done today"as shocked and disgusted as I was I remained calm and waited.<br> <br> another claim was sent trough to the same consultant on the 13th and 17th of June 2015 and this claim was only sent to head office on the 3 of August 2015 so Yes this claim was also delayed and not paid to date.<br> <br> I am not happy with the service Metropolitan. No one should be covered by such tardiness."""