1 reviews | Active since Apr 2011

12 Aug 2015, 16:04

Taking my money for nothing.

I cancelled a funeral policy with metropolitan life on the 06/07/2015 with immediate effect, but they still deducted the full premium for July 2015. When I called today to enquire, I was told it doesn't matter what date of the month you cancel the policy they will still deduct for that particular month.<br> <br> What annoys me with this response is that if I wanted to claim after the cancellation date they would have told me that I cancelled the policy, therefore I do not have a claim. They are very good at taking peoples monies, but they do not want to pay back what is due to the people. This is the second time that Metropolitan Life is taking my money for nothing and I and my family will never do business with them again.

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Replies (1)
Metropolitan Life
Metropolitan Life's reply12 Aug 2015, 16:34
Official
Hello zandilet,

Thank you for raising your concerns with our office.

We always aim to serve all our clients well and value your input.

We will investigate and respond to your via return email.

Regards

Aletta Clarence
Client Care
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