LM
Lebogang M
1 reviews | Active since Jun 2022
03 Jun 2022, 18:14
Surrendered policy
I surrendered my policy with metropolitan, only to be told that the money will be available on June 2023, am fuming I have financial constraints that need to be addressed now, I cant wait till next year... Metropolitan really let me down
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Metropolitan Life's replyOfficial
06 Jun 2022, 15:58Good day Lebogang We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. Metropolitan cares about you and all our loyal clients and it was not our intention to make you feel the way you do. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
Regards Client Care Team
Metropolitan Life's reply06 Jun 2022, 15:58
Official
Good day Lebogang We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. Metropolitan cares about you and all our loyal clients and it was not our intention to make you feel the way you do. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
Regards Client Care Team