Struggling to do partial surrender and personnel always blaming systems

<p>I initially requested a partial surrender around August and was told I would receive payment in 48 hours, but was I **** to. I received the money after 5 calls and 2 visits to the mabopane branch. If Ihad not fought for my money, I don't think I would have received it.</p> <p>The current request, I called the call center on the 17/10/2016 and spoke to Boipelo who was very nice but said the systems is offline and that she would process it when it got back online and that was not helpful since I had to call again 2 days later and spoke to Palesa who processed my partial surrender but did not send it for authorisation. I then called again on the21/10/2016 and spoke to Ruth who calmed me down and assured me that she will send it for authorisation. Today(26/10/2016) I called again and spoke to Bongani who told me what Ruth and Palesa told me, "You will receive the money in 48 working hours", and immediately requested to speak to the manager. I spoke to Ivonne who said she would authorise the payment but on her defense, she said the system was offline on Monday. </p> <p>I hope I get help this time but my frustration is at boiling point.</p> <p>I wouldn't recommend Metropolitan to anyone. Their service sucks!!!!</p>