Stop treating people like trash

I am writing to lay a complaint, my mom passed 18 Feb 2021 and contacted Metropolitan to process the death/funeral claim and to date we have not heard from Metropolitan. All requested documentation was sent on the 2 March and a follow up email sent on the 22 March. Its as if my email went to some black hole.

It is disheartening that no feedback has been received yet my mom paid for this policy for years. Death claims are processes within 24 hours but it has been over a month since this claim was sent. Email was sent to *** and ***