JO
Jan O
1 reviews | Active since Aug 2013
08 Jun 2021, 13:51
Still waiting for response since 27 May 2021
I would like to know what is the use of giving an email address for customers to contact you when they have enquiries but your workers are to lazy to respond on it so i like to know what email address i can use because clearly "***" isn't working
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
08 Jun 2021, 15:24Dear Jan Olyn
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with your enquiry.
Please note that you, in your capacity as the beneficiary of your late brother's policy is only entitled to information with regards to his death benefit.
Also note that our Client Care email address is only for escalated complaints. Any service requests received are automatically referred to the relevant servicing areas responsible for responding. The complaint will only be escalated back to Client Care division if it remains unresolved.
That being said, we will investigate the breakdown in communication and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with your enquiry.
Please note that you, in your capacity as the beneficiary of your late brother's policy is only entitled to information with regards to his death benefit.
- After his death, the policy became paid-up for the remaining participant he insured
- That insured person/participant than becomes the owner of their own funeral benefit.
- As such, we may not divulge any details to you about the remaining participant or their cover to you.
Also note that our Client Care email address is only for escalated complaints. Any service requests received are automatically referred to the relevant servicing areas responsible for responding. The complaint will only be escalated back to Client Care division if it remains unresolved.
That being said, we will investigate the breakdown in communication and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply08 Jun 2021, 15:24
Official
Dear Jan Olyn
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with your enquiry.
Please note that you, in your capacity as the beneficiary of your late brother's policy is only entitled to information with regards to his death benefit.
Also note that our Client Care email address is only for escalated complaints. Any service requests received are automatically referred to the relevant servicing areas responsible for responding. The complaint will only be escalated back to Client Care division if it remains unresolved.
That being said, we will investigate the breakdown in communication and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the difficulties you have encountered with your enquiry.
Please note that you, in your capacity as the beneficiary of your late brother's policy is only entitled to information with regards to his death benefit.
- After his death, the policy became paid-up for the remaining participant he insured
- That insured person/participant than becomes the owner of their own funeral benefit.
- As such, we may not divulge any details to you about the remaining participant or their cover to you.
Also note that our Client Care email address is only for escalated complaints. Any service requests received are automatically referred to the relevant servicing areas responsible for responding. The complaint will only be escalated back to Client Care division if it remains unresolved.
That being said, we will investigate the breakdown in communication and revert back to you as soon as possible.
Regards
Client Care Team
JO
Jan O's updateReviewer Update
08 Jun 2021, 20:19Thank you for your quick response . And I wasn't explained that I only took it that the people still cover under my late brother's policy and that I'm still the beneficiary like the other funeral insurance places. So my understanding is that the my other family can go to the office and are allowed the information that they are covered for.
JO
Jan O's update08 Jun 2021, 20:19
Reviewer Update
Thank you for your quick response . And I wasn't explained that I only took it that the people still cover under my late brother's policy and that I'm still the beneficiary like the other funeral insurance places. So my understanding is that the my other family can go to the office and are allowed the information that they are covered for.
Metropolitan Life's replyOfficial
08 Jun 2021, 22:10Dear Jan Olyn
Thank you for your additional comments.
Yes, you are correct. The insured relative on the paid-up policy may make enquiries on their cover and we can update their details on the plan.
We will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
Yes, you are correct. The insured relative on the paid-up policy may make enquiries on their cover and we can update their details on the plan.
We will revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply08 Jun 2021, 22:10
Official
Dear Jan Olyn
Thank you for your additional comments.
Yes, you are correct. The insured relative on the paid-up policy may make enquiries on their cover and we can update their details on the plan.
We will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
Yes, you are correct. The insured relative on the paid-up policy may make enquiries on their cover and we can update their details on the plan.
We will revert back to you as soon as possible.
Regards
Client Care Team