Still no paymentlate payment

After logging a complaint against Metropolitan I still have not received my younger brothers payment and went as far as opening a new bank account, I consulted with Amanda whom told me it would be okay to use an estate late account for my younger brother, only for Nicolene to reject the banking details and promised to check with the legal department but has not given me the feedback. after submitting the new bank account as it was made clear that the account submitted can not be used I receive no feedback till I sent an email to both ladies and then later advised that the new bank account is open but does not accept debits and credits upon checking with the bank and notified that this is incorrect. I am now irate as travelling to banks is at the end of the day an expense.<br> <br> I am still very disappointed with the service rendered.<br> <br> Should we not see payment by 15:00hrs today we will be forced to consult legal assistance.