Still no answer. Mom passed 29th January still not paid out her funeral cover.

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Bella F

1 reviews | Active since Mar 2021

01 Mar 2021, 13:59 Denying people dignity in death during Covid times My parents both passed away within hours 9f each on the night of 20 and morning of 21 January 2021 due to Covid. They had a small funeral policy with Metropolitan life. We submitted our claim on the 26th. We paid the funeral home privately. After much back and forth, with me.having to email and call every day, often I was promised call backs etc. I never received a single one, they eventually paid for my dad, 3 weeks later. To this day, more than a month after my mom.oassing, they haven't paid for her. I have called every day. I have sent emails. The call centre agents acknowledge that there is an error and.my mom's cover should be paid. I have again been promised callbacks etc. Nothing. I'm going to be reporting them to the ombudsman. Imagine I needed the money to bury may folks?

Metropolitan Life's reply: 01 Mar 2021, 16:30

Dear Bella

We acknowledge receipt of your complaint on HelloPeter.

We sorry to hear of your parents passing, and so soon after each other. Our thoughts are with you and your family during this time of bereavement.

We regret to learn of the delays you encountered with the claims.

One of our Client Care Assessors will investigate and revert back to you as soon as possible.

Regards

Client Care Team

Bella F: 01 Mar 2021, 17:50

Hi

Bella is actually my mother. I logged in as her by mistake. This is her son, Donovan Fedrighi, my name should be all over your system. My father was Mario Fedrighi and my mother Grazia Fedrighi. We have not received the payment for Grazia. I emailed again this.mirning, not a word. Spoke to Hayden last Friday that promised me a callback by 1om.on Friday, I'm still waiting. It's only R7000.00. It is what my poor parents paid for. It is owing. Just do the right thing man. This is crazy. I'm grieving the sudden loss.of two great humans and I have to fight so so hard to get their funeral policy paid. Why? Honestly, why? The policy number is **********3930.

Regards and thanks, Donovan Fedrighi

Metropolitan Life's reply: 01 Mar 2021, 21:15

Dear Donovan

Thank you for your additional comments.

We have already escalated the claim and will revert back to you as soon as we can.

Regard

Client Care Team

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