Stay away from Metropolitan life

After three weeks of phone calls and emails I still have not received the money for my mothers funeral policy which I took out about 15 years ago. On 28 September I have sent them the documents that they requested. For three weeks I have sent emails and made calls to ask why they do not pay out the money. Nobody was able to give me an answer. Yesterday I received an email where they now requested to see my proof of payment for the funeral. How is it possible that there is no proper system in place at a company like Metropolitan? The biggest joke is that I have paid them R 11 520 in premiums but will only get out R 5000. What a *******.