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hanlie S

1 reviews | Active since Jun 2019

26 Jun 2019, 09:18

Stay away from Metropolitan Funeral Insurance

I Do not want to give them one star, they deserve minus 5. Stay away form Metropolitan life funeral plan. They do not have respect for the deceased that paid them for many years to be laid to rest in peace. It has been more than a week that I put in a claim after my mothers death. It still has not been paid out. In the mean time we cannot go ahead with funeral arangements. They told me 3 - 5 days.

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Replies (1)
Metropolitan Life
Metropolitan Life's reply26 Jun 2019, 12:49
Official
Dear Hanlie van Schoor

We acknowledge receipt of your complaint and regret to learn that you have had a poor client service experience.

Did you know you can log your complaint directly with us:

Contact centre:  ***or ***
Web.:  www.metropolitan.co.za
email;  ***

One of our Client Care Assessors will be investigating and revert back to you via return email.

Regards

Client Care Team