Stay away from Metropolitan

I took out a funeral cover for my Helper when she retired. I am the account payer.

I have been a loyal customer for over a decade, during which time I experienced periods of unemployment. Despite these challenges, I always ensured that my premiums were paid on time, missing only two payments in total. However, over the years, I have reached out multiple times for assistance and support, yet I have not received any meaningful help or resolution.

During the lockdown, when many companies offered payment holidays or alternative arrangements to support their customers, I was informed by Metropolitan that if I defaulted on even one more payment, my cover would lapse. This response felt particularly disheartening, as I had hoped for understanding and flexibility during such a difficult time.

Furthermore, when I initially took out the cover, the monthly premium was nearly half of what I am currently paying. It is concerning to me that my premiums have nearly doubled in such a short period.

Having reached my breaking point with Metropolitan, I submitted a cancellation request on February 20th. I was assured that my coverage would continue until the end of the month in which I made the cancellation request, as per the attached screenshot.

However, on March 1st, my account was debited. I am perplexed as to why my request was not acted upon, and I am now requesting that my coverage be cancelled immediately.

In addition, I expect a full refund for the charge on March 1st, as my cancellation request was not processed as promised.