1 reviews | Active since Jan 2024
Stay away from METROPOLITAN
Hi. Please guys be advised stay away from metropolitan.i have invested with them for 6 years.to my surprise after 4 years they come with excuses that for some couple of months they have not been receiving any premiums.to by shock how cause the money is paid to them by debit order they never communicate with me or my work HR departments.how sad that where you think you safe is where actually the worst can happen. I contacted my advisor she also told me that her employers are unfair and she didn't even know how to explain what's going on since I told her no one contacted me nor my work to address the matter guys please stay away from METROPOLITAN Or else you'll regret as I'm not the only 1 who was been ****med by Metropolitan. They take advantage and use people.it is very sad.
So today to my surprise as the advisor told me that we cancelled the policy I woke up to this message "Metropolitan plan 580******** , we did not receive payment of R......from your Employer for Feb 2024. Please contact your adviser or ***. Please ignore if paid" To my mind they still want to rob me money again.💔💔💔
We acknowledge receipt of your HelloPeter complaint.
We are sorry to read that you are unhappy with the seemingly confusing messages you are receiving.
Please not that when replacing your old funeral plan with another funeral plan with us or any other service provider, you have to inform us in writing that you are canceling the old one and replacing it with a new plan. The adviser marketing the new funeral product to you, does not have the authority to cancel the old policy for you. Please accept our apology if you were not informed of this.
If one fails to send the written notification the policy will remain active on record and our system will still expect the premiums on the old policy number. We will also expect the new policy premiums from the start of that policy. If we then only receive the new policy premiums, an automated notification will be sent from the old policy number, advising you of the "missed" premium and eventual lapse of the policy.
One of our Escalation Specialists will investigate and revert back to you regarding your old and new policies and why you still received these notifications.
Regards
Client Care Team
We acknowledge receipt of your HelloPeter complaint.
We are sorry to read that you are unhappy with the seemingly confusing messages you are receiving.
Please not that when replacing your old funeral plan with another funeral plan with us or any other service provider, you have to inform us in writing that you are canceling the old one and replacing it with a new plan. The adviser marketing the new funeral product to you, does not have the authority to cancel the old policy for you. Please accept our apology if you were not informed of this.
If one fails to send the written notification the policy will remain active on record and our system will still expect the premiums on the old policy number. We will also expect the new policy premiums from the start of that policy. If we then only receive the new policy premiums, an automated notification will be sent from the old policy number, advising you of the "missed" premium and eventual lapse of the policy.
One of our Escalation Specialists will investigate and revert back to you regarding your old and new policies and why you still received these notifications.
Regards
Client Care Team