TN
Tiny N
1 reviews | Active since Apr 2015
17 Nov 2020, 11:19
So disappointed
Its been a month since funeral, claim is still not paid. No update nothing. I would never recommend anyone taking up a funeral cover or any policy for that matter. Imagine having a death in the family and still worry about burial costs due to non payment. Worse experience ever.
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Replies (1)
Metropolitan Life's replyOfficial
17 Nov 2020, 12:51Dear Tiny
We acknowledge receipt of your complaint on HelloPeter. We are sorry to learn of the death in your family. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and have a 95 % success rate of processing claims within 48 hours of receipt of all documents.
However, in some instances, we are dependent on more information before we can assess all the facets of a claim and this may inevitably cause delays, depending on the availability of the required information.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter. We are sorry to learn of the death in your family. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and have a 95 % success rate of processing claims within 48 hours of receipt of all documents.
However, in some instances, we are dependent on more information before we can assess all the facets of a claim and this may inevitably cause delays, depending on the availability of the required information.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply17 Nov 2020, 12:51
Official
Dear Tiny
We acknowledge receipt of your complaint on HelloPeter. We are sorry to learn of the death in your family. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and have a 95 % success rate of processing claims within 48 hours of receipt of all documents.
However, in some instances, we are dependent on more information before we can assess all the facets of a claim and this may inevitably cause delays, depending on the availability of the required information.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter. We are sorry to learn of the death in your family. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and have a 95 % success rate of processing claims within 48 hours of receipt of all documents.
However, in some instances, we are dependent on more information before we can assess all the facets of a claim and this may inevitably cause delays, depending on the availability of the required information.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team