SL
Sipho L
1 reviews | Active since Jan 2021
27 Feb 2023, 11:23
Sipho
For a financial advisor institution,the service im getting from this institution is none existing. Having requested for my RA policy to be be paid up since November 2022,they are still continuing to debit my account.my request is falling on deaf ears.
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Metropolitan Life's replyOfficial
27 Feb 2023, 12:02Dear Sipho
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our client's well and regret to learn that you have experienced difficulty with your paid-up application.
Please be advised that debit orders for deductions are raised once a week - typically on a Thursday.
Therefore, if we only receive and process you Paid-Up (PUP) application shortly before the next debit is due, it may be that the premium has already been raised on the tape that went to the various banks the week before and the debit can therefore not be prevented.
One of our Client Care Assessors will look into the matter for you and revert back to you directly as the process pertains to your specific policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our client's well and regret to learn that you have experienced difficulty with your paid-up application.
Please be advised that debit orders for deductions are raised once a week - typically on a Thursday.
Therefore, if we only receive and process you Paid-Up (PUP) application shortly before the next debit is due, it may be that the premium has already been raised on the tape that went to the various banks the week before and the debit can therefore not be prevented.
One of our Client Care Assessors will look into the matter for you and revert back to you directly as the process pertains to your specific policy.
Regards
Client Care Team
Metropolitan Life's reply27 Feb 2023, 12:02
Official
Dear Sipho
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our client's well and regret to learn that you have experienced difficulty with your paid-up application.
Please be advised that debit orders for deductions are raised once a week - typically on a Thursday.
Therefore, if we only receive and process you Paid-Up (PUP) application shortly before the next debit is due, it may be that the premium has already been raised on the tape that went to the various banks the week before and the debit can therefore not be prevented.
One of our Client Care Assessors will look into the matter for you and revert back to you directly as the process pertains to your specific policy.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our client's well and regret to learn that you have experienced difficulty with your paid-up application.
Please be advised that debit orders for deductions are raised once a week - typically on a Thursday.
Therefore, if we only receive and process you Paid-Up (PUP) application shortly before the next debit is due, it may be that the premium has already been raised on the tape that went to the various banks the week before and the debit can therefore not be prevented.
One of our Client Care Assessors will look into the matter for you and revert back to you directly as the process pertains to your specific policy.
Regards
Client Care Team