MM
Moipone M
1 reviews | Active since Jul 2022
06 Dec 2023, 10:14
Short payout amount for policy not: ***
I am writing this review on behalf of my father. His spouse which is my mom, passed on on 01/12/2023. A claim was submitted on 04/12/2023 and a payout was made yesterday the 5th. The money that is paid is a short payment and we are told that the matter has been escalated to another department however they don't know how long is it going to take. The burial is scheduled for this Saturday 09/12/2023. Hello Peter can you please help. Policy number is ***. We are currently sitting and waiting at office of Metropolitan Botshabelo Free State.
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Metropolitan Life's replyOfficial
06 Dec 2023, 10:24Dear Moipone
We are sorry to read about your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to provide all our clients with the best customer service possible. We regret reading that you have not received your full benefit amount and no satisfactory explanation as to why there was a shortfall in payment.
One of our Escalation Specialists will investigate and revert back to you directly, as soon as possible.
Regards
Metropolitan Client Care Team
We are sorry to read about your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to provide all our clients with the best customer service possible. We regret reading that you have not received your full benefit amount and no satisfactory explanation as to why there was a shortfall in payment.
One of our Escalation Specialists will investigate and revert back to you directly, as soon as possible.
Regards
Metropolitan Client Care Team
Metropolitan Life's reply06 Dec 2023, 10:24
Official
Dear Moipone
We are sorry to read about your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to provide all our clients with the best customer service possible. We regret reading that you have not received your full benefit amount and no satisfactory explanation as to why there was a shortfall in payment.
One of our Escalation Specialists will investigate and revert back to you directly, as soon as possible.
Regards
Metropolitan Client Care Team
We are sorry to read about your mother's passing. Our sincere condolences go out to you and your family during this time of bereavement.
We always strive to provide all our clients with the best customer service possible. We regret reading that you have not received your full benefit amount and no satisfactory explanation as to why there was a shortfall in payment.
One of our Escalation Specialists will investigate and revert back to you directly, as soon as possible.
Regards
Metropolitan Client Care Team