RE
Rienie E
1 reviews | Active since Nov 2020
17 Nov 2020, 10:19
Shocking service from Metropolitan LIfe
Metropolitan life is by far the worst insurance company ever.!! We submitted a death claim on the 28th October. On 3 November received an email that everything was received and claim was sent to claims department for payment within 48 hours. Needless to say after more than 3 weeks later and the claim has still not been settled. Every time I contact the call center, they apologize for the delay and that the matter will be escalated and assured that the claim will be paid within 48 hours. Ridiculous and shocking service from Metropolitan life
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Metropolitan Life's replyOfficial
17 Nov 2020, 10:34Dear Rienie
We acknowledge receipt of your complaint on HelloPeter, We are sorry to learn of the loss of your loved one. Please accept our sincere condolences in this time of bereavement.
We regret to learn that you have encountered delays with the processing of your claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply17 Nov 2020, 10:34
Official
Dear Rienie
We acknowledge receipt of your complaint on HelloPeter, We are sorry to learn of the loss of your loved one. Please accept our sincere condolences in this time of bereavement.
We regret to learn that you have encountered delays with the processing of your claim.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team