SHOCKING SERVICE FROM METROPOLITAN INSURANCE COMPANY (FUNERAL PLAN)

I have had a First Funeral Policy with Metropolitan for the last 27 years and in October 2023 I requested a quote for increased cover. To date I have not received a single call or return email just around 8 SMS messages informing me that an agent would call me. NO RESPONSE TO DATE.

In desperation I took funeral cover elsewhere and have cancelled the Metropolitan policy. I sent the required paperwork and am now battling to obtain a cancellation notice from them.

Yesterday I tried calling the customer call centre only to be put on hold and I have unsuccessfully tried to message them. The messages don't even deliver.

Last month the premium was deducted from my bank account and I am waiting to see if this is repeated at the end of this month.

I HAVE NEVER EXPERIENCED SUCH POOR PATHETIC SERVICE FROM ANY SERVICE PROVIDER BEFORE. Heaven help anyone who needs to claim funeral cover benefits if someone should pass away. I am totally disgusted in this company and would caution anyone considering their services to think very carefully. And this appalling service after having my policy since 1996 and never missing a payment (it is on debit order).

I suppose after this review I will get another message saying I will be contacted by an agent.