Shocking service - does not want to pay funeral claim

Item: Metropolitan Life
Rating: 1
Author: Naomi B

I took a funeral cover for my mom 18 years ago. They made a mistake and never loaded a beneficiary and now I have to go to the high court to get a letter. I was promised a letter, a claim form and a phone call from a manager. I requested the original application, never received anything. Now phoned and require more documentation. Pedro promised me he would sort this out. NOTHING. I want my contributions back. Pedro said he would escalate. Now only sending this to the claims. Manager in meeting yesterday and today. Emailed to Kutlwano Thokoane ***. No response. Now talking to Adrian and they cannot open the file???? PDF???? Stay away from them. They *****ed up my funeral cover as well. SHOCKING that I have to deal with such an *********** company in a time that I am grieving the death of my mother

Helpful (0)

Replies (3)

Metropolitan Life's replyOfficial

18 Aug 2020, 10:22

Dear Naomi

We acknowledge receipt of your complaint on HelloPeter.

Please accept our condolences at the loss of your mother.

We regret to learn that you have experienced challenges around the claim.

One of our Client Care Assessors will investigate and revert back to you as soon as possible.

Regards

Client Care Team

Metropolitan Life's reply18 Aug 2020, 10:22

Official

Naomi B's updateReviewer Update

18 Aug 2020, 16:20

And still no phone call from any Manager. You are a bunch of lying *******. Phoned me to tell me you cannot get through to Avbob but I did immediately. It seems that we are not going to get this claim right. Refund all my contributions. I will refer this case to the Ombud as I still have not received my 2 application forms I requested. You are hiding because every time I speak to your offices the managers are in a meeting. Are you closing shop or what???????? If you do have the guts, phone me

Naomi B's update18 Aug 2020, 16:20

Reviewer Update

Metropolitan Life's replyOfficial

20 Aug 2020, 09:34

Dear Naomi

We refer to your additional post of yesterday - the content of which is noted.

we have responded to you directly via email but it appears you only received the email after this post.

The claim is already in process and we will send confirmation as soon as possible.

Regards

Client Care Team

Metropolitan Life's reply20 Aug 2020, 09:34

Official