SHOCKING CUSTOMER SERVICE.

Shocking customer service. My father passed away on the 27th December 2021 having had a funeral policy for over 20 years. (policy number ***). As his beneficiary I notified Metropolitan on the 30th December and requested a claim form. NO RESPONSE. I phoned on the 4th January and spoke to Brent Hendriks who was very helpful and he sent me a claim form which I duly sumitted. NO RESPONSE I phoned on the 5th January to enquired if they had received the form and was told that they had but additional documentation was required (had I not phoned I would have been unaware that they needed these documents). 6th January sent through additional documents NO RESPONSE. 8thJanuary phoned and confirmed that documents had been received. 13th January emailed *** NO RESPONSE 15th January emailed complaint to *** NO RESPONSE 18th January phoned to enquire the status of claim told it was active in the back office but I was unable to speak to anyone in the back office and they couldn't confirm when the policy would be paid or what the reason for the hold up was 21st January Decided to vist a branch and hopefully speak to an actual person who might be able to assist. Went to the Cornuba Branch in Umhlanga and was told that they can't help me but can give me the contact telephone number. What good is that when no one can help you. Really shocking service and to top it all I got a random phone call from one of Metropolitan sales personal trying to sell me funeral cover who assured me that the turn around time for funeral policies was 48 hours. What a joke.