SHOCKED POLICY HOLDER

I have a funeral policy for my Mum, I have been paying the premiums on this policy for over 12years, I initially had a debit order in order to pay the premiums. However after Momentum took over the company, that's when the problems started. My debit order was no more active, Although did try on numerous occasions to get a debit order going again ,by filling in a debit order form, it was in vain. The current administration doesn't return/reply to emails. I now had to resort to paying the premiums via EFT and forwarding proof of payment. Also this policy has a clause where you are allowed to skip 2 premiums for this policy and the policy will still be active, but the staff have no Knowledge thereof ,they are ********, arrogant, and rude at times. The policy has now lapsed the policy ,this although all premiums are up to date, and me having sent them proof of payment thereof. On the first of December I receive an emails that the policy is in lapse status. I FIND THIS VERY STRANGE BECAUSE ON THE 30TH OF NOVEMBER 2022 ,MY MUM TURNED 76 YEARS.,AND YOU SUDDENLY SEND ME AN EMAIL STATING THAT THE POLICY HAS LAPSED. METROLITAN LIFE , I now realize why people say that you'll are a bunch of rouges and ********s. YOUR PROFESIONALISM AND BUSINESS IS APPAULING. I will never recommend this company to anyone. PEOPLE BE AWARE!!