HM
Hayley-Rose Muller-Pearce
1 reviews | Active since Jul 2022
18 Oct 2023, 10:26
Services rendered by Metropolitan Life
This is my second review on Metropolitan Life. Their services are pathetic. I have a funeral policy with them, a really good one, but they are not of assistance in my case. I received a grace period on paying my policy. This is the second month that I can claim installment back and I am not experiencing any joy as their contact center is always busy. They do not respond to many emails send to them.
How can you improve your services? Maybe I should cancel my policy with Metropolitan.
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Metropolitan Life's replyOfficial
18 Oct 2023, 11:28Dear Hayley-Rose
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply18 Oct 2023, 11:28
Official
Dear Hayley-Rose
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team