Service Sucks

<p>I submitted a Maturity claim on the 20th of October 2016 and they confirmed that they recieved the claim. Re-submitted on the 4th of November 2016 (it was actually a follow up on the initial claim sent), when I phoned them they told me that they only getting my claim for the very first time but they confirmed on the 24th of October 2016 when i phoned them that they did receive it.</p> <p>Their turn around time is 5 to 10 working days but I still had no response from Metropolitan within that period. They don’t even bother to notify their clients if there’s any delays. I have followed up with them so many times and they just tell the same story over and over again. This is unacceptable.</p> <p>I don’t think Metropolitan still remember who’s actually looking for Business between them and the people they are taking money from on a monthly basis.</p> <p>Their service really sucks and I wouldn't recommend them to anyone.</p> <p>They should actually learn from their competitors.</p> <p> </p> <p> </p>