mD
muzi D
1 reviews | Active since Jun 2011
19 Nov 2024, 14:15
*********** service
So when I sign up for a funeral cover or while you busy debiting my account every month, you didn't see the need to ask me for unabridged birth certificate or these other stupid documents you want me to obtain now. I have submitted all the documents that prove death has taken place but now u want me to obtain more documents. I don't have time to be queueing at police stations as I'm busy with burial arrangements
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
19 Nov 2024, 18:21Dear Muzi
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of passing of your loved one and the difficulty you are encountering with the claim. Our thoughts and prayers are with you and your family during this trying time.
At application stage we accept the information you give us to cover your relatives in good faith and rely almost exclusively on the information supp**** by the applicant to assess the risk of providing the cover app**** for at the rate being quoted for.
At claim stage however, it may be necessary to provide additional documentation in order for us to validate amongst others, the relationship between the policy owner and the deceased.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of passing of your loved one and the difficulty you are encountering with the claim. Our thoughts and prayers are with you and your family during this trying time.
At application stage we accept the information you give us to cover your relatives in good faith and rely almost exclusively on the information supp**** by the applicant to assess the risk of providing the cover app**** for at the rate being quoted for.
At claim stage however, it may be necessary to provide additional documentation in order for us to validate amongst others, the relationship between the policy owner and the deceased.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply19 Nov 2024, 18:21
Official
Dear Muzi
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of passing of your loved one and the difficulty you are encountering with the claim. Our thoughts and prayers are with you and your family during this trying time.
At application stage we accept the information you give us to cover your relatives in good faith and rely almost exclusively on the information supp**** by the applicant to assess the risk of providing the cover app**** for at the rate being quoted for.
At claim stage however, it may be necessary to provide additional documentation in order for us to validate amongst others, the relationship between the policy owner and the deceased.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of passing of your loved one and the difficulty you are encountering with the claim. Our thoughts and prayers are with you and your family during this trying time.
At application stage we accept the information you give us to cover your relatives in good faith and rely almost exclusively on the information supp**** by the applicant to assess the risk of providing the cover app**** for at the rate being quoted for.
At claim stage however, it may be necessary to provide additional documentation in order for us to validate amongst others, the relationship between the policy owner and the deceased.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
mD
muzi D's updateReviewer Update
19 Nov 2024, 18:26This is counter productive on your part because you need to ask for these documents upfront in order to make the claim process seamless. Now a person must chase after ward councilors for testimonies
mD
muzi D's update19 Nov 2024, 18:26
Reviewer Update
This is counter productive on your part because you need to ask for these documents upfront in order to make the claim process seamless. Now a person must chase after ward councilors for testimonies
Metropolitan Life's replyOfficial
19 Nov 2024, 18:34Dear Muzi
Thank you for your additional comments. We understand and appreciate your view as it certainly bears merit.
However, it is equally important, if not sometimes more so, to have the application accepted as quickly as possible, so that cover can commence as at the earliest possible date and that waiting periods on cover can pass sooner.
This is why we are not rigid in which documentation is acceptable to prove a relationship, but offer various alternatives, for when one specific document is unavailable.
Regards
Client Care Team
Thank you for your additional comments. We understand and appreciate your view as it certainly bears merit.
However, it is equally important, if not sometimes more so, to have the application accepted as quickly as possible, so that cover can commence as at the earliest possible date and that waiting periods on cover can pass sooner.
This is why we are not rigid in which documentation is acceptable to prove a relationship, but offer various alternatives, for when one specific document is unavailable.
Regards
Client Care Team
Metropolitan Life's reply19 Nov 2024, 18:34
Official
Dear Muzi
Thank you for your additional comments. We understand and appreciate your view as it certainly bears merit.
However, it is equally important, if not sometimes more so, to have the application accepted as quickly as possible, so that cover can commence as at the earliest possible date and that waiting periods on cover can pass sooner.
This is why we are not rigid in which documentation is acceptable to prove a relationship, but offer various alternatives, for when one specific document is unavailable.
Regards
Client Care Team
Thank you for your additional comments. We understand and appreciate your view as it certainly bears merit.
However, it is equally important, if not sometimes more so, to have the application accepted as quickly as possible, so that cover can commence as at the earliest possible date and that waiting periods on cover can pass sooner.
This is why we are not rigid in which documentation is acceptable to prove a relationship, but offer various alternatives, for when one specific document is unavailable.
Regards
Client Care Team