ND
Nokuthula D

1 reviews | Active since Nov 2015

13 Aug 2022, 03:09

Metropolitan Life

<div>Metropolitan ****med me 10yrs premiums on two policies, I feel like they do it on purpose so that you cancel the policy knowing that you will get nothing from premiums you have paid for canceling them

I had policy that I covered myself and my kids because they were messing up with my premiums and I got nothing out of it after paying for almost ten years

Now they did it again with the other policy I covered my parents, they made changes without my concern that les to them deducting more than what we agreed on because they have access to send stop order to my employer and that it means I have to cancel the policy with them after paying premiums for ten years and will also loose all the money I have paid.

When I enquired I was asked to do an affidavit that states I didn't authorize any changes and I must also send these and that obviously I cannot continue withem after that because of the inconvenience they caused on my side that will lead to loosing all the premiums I have already paid

They don't care about what caused me to cancel when they have taken so much from you for them is business as usual I am ****ed</div>

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Replies (1)
Metropolitan Life
Metropolitan Life's reply15 Aug 2022, 09:33
Official
Dear Nokuthula
 We acknowledge receipt of your complaint sent through the Hellopeter platform.  We sincerely apologize for the difficulty that you have encountered with an unauthorized deduction. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.  One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.  
Regards Client Care Team