LM
Lebo M
1 reviews | Active since Jun 2022
24 Jun 2022, 09:17
**** voucher
I wasted my data and time,The uber voucher doesn't work
Helpful (0)
Replies (11)0
Replies (11)
Metropolitan Life's replyOfficial
24 Jun 2022, 12:19Good day Lebo We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards redeeming your Uber voucher. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will be in contact with you regarding this matter.
Regards Client Care Team
One of our Client Care Assessors will be in contact with you regarding this matter.
Regards Client Care Team
Metropolitan Life's reply24 Jun 2022, 12:19
Official
Good day Lebo We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards redeeming your Uber voucher. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience.
One of our Client Care Assessors will be in contact with you regarding this matter.
Regards Client Care Team
One of our Client Care Assessors will be in contact with you regarding this matter.
Regards Client Care Team
LM
Lebo M's updateReviewer Update
24 Jun 2022, 14:25I've been waiting
LM
Lebo M's update24 Jun 2022, 14:25
Reviewer Update
I've been waiting
Metropolitan Life's replyOfficial
24 Jun 2022, 15:19Good day Lebo trust that you are well.
I noted that Kekeletso contacted you and also texted you the step by step process to redeem and reiterated that you should use the number you app**** with, instead of your second sim.
I trust that this has been resolved to your satisfaction.
Regards Client Care Team
I noted that Kekeletso contacted you and also texted you the step by step process to redeem and reiterated that you should use the number you app**** with, instead of your second sim.
I trust that this has been resolved to your satisfaction.
Regards Client Care Team
Metropolitan Life's reply24 Jun 2022, 15:19
Official
Good day Lebo trust that you are well.
I noted that Kekeletso contacted you and also texted you the step by step process to redeem and reiterated that you should use the number you app**** with, instead of your second sim.
I trust that this has been resolved to your satisfaction.
Regards Client Care Team
I noted that Kekeletso contacted you and also texted you the step by step process to redeem and reiterated that you should use the number you app**** with, instead of your second sim.
I trust that this has been resolved to your satisfaction.
Regards Client Care Team
LM
Lebo M's updateReviewer Update
24 Jun 2022, 17:04She is really doing her best but the problem the voucher is claimed by my number rbut is not showing on my wallet
LM
Lebo M's update24 Jun 2022, 17:04
Reviewer Update
She is really doing her best but the problem the voucher is claimed by my number rbut is not showing on my wallet
Metropolitan Life's replyOfficial
24 Jun 2022, 23:02Good evening Lebo
please accept my apology for late reply.
Please be advised that you need to connect to their Uber app from the same cellphone number that received the voucher. when using a different cellphone number, It will give the “already claimed” error.
You may contact us again if the issue persists or to confirm if all is in order.
Regards Client Care Team
please accept my apology for late reply.
Please be advised that you need to connect to their Uber app from the same cellphone number that received the voucher. when using a different cellphone number, It will give the “already claimed” error.
You may contact us again if the issue persists or to confirm if all is in order.
Regards Client Care Team
Metropolitan Life's reply24 Jun 2022, 23:02
Official
Good evening Lebo
please accept my apology for late reply.
Please be advised that you need to connect to their Uber app from the same cellphone number that received the voucher. when using a different cellphone number, It will give the “already claimed” error.
You may contact us again if the issue persists or to confirm if all is in order.
Regards Client Care Team
please accept my apology for late reply.
Please be advised that you need to connect to their Uber app from the same cellphone number that received the voucher. when using a different cellphone number, It will give the “already claimed” error.
You may contact us again if the issue persists or to confirm if all is in order.
Regards Client Care Team
LM
Lebo M's updateReviewer Update
25 Jun 2022, 07:51I am using the same number even the lady I spoke to confirm that my ***5 is the numbervtyat redeemed the voucher
LM
Lebo M's update25 Jun 2022, 07:51
Reviewer Update
I am using the same number even the lady I spoke to confirm that my ***5 is the numbervtyat redeemed the voucher
Metropolitan Life's replyOfficial
27 Jun 2022, 09:27Good morning Lebo,
Trust that all is well.
Please accept my apology for the late response.
I have referred this case to the Marketing team and they will be in contact with you.
Regards
Client Care
Trust that all is well.
Please accept my apology for the late response.
I have referred this case to the Marketing team and they will be in contact with you.
Regards
Client Care
Metropolitan Life's reply27 Jun 2022, 09:27
Official
Good morning Lebo,
Trust that all is well.
Please accept my apology for the late response.
I have referred this case to the Marketing team and they will be in contact with you.
Regards
Client Care
Trust that all is well.
Please accept my apology for the late response.
I have referred this case to the Marketing team and they will be in contact with you.
Regards
Client Care
LM
Lebo M's updateReviewer Update
27 Jun 2022, 09:47You play with people feeling with your voucher that does not work
LM
Lebo M's update27 Jun 2022, 09:47
Reviewer Update
You play with people feeling with your voucher that does not work
Metropolitan Life's replyOfficial
27 Jun 2022, 11:37Hi Lebo,
Please accept our apology for this negative experience, it was not our intension to make you feel the way you do.
Our Marketing team is investigating why you are unable to redeem the voucher and will be in contact with you.
Regards
Client Care
Please accept our apology for this negative experience, it was not our intension to make you feel the way you do.
Our Marketing team is investigating why you are unable to redeem the voucher and will be in contact with you.
Regards
Client Care
Metropolitan Life's reply27 Jun 2022, 11:37
Official
Hi Lebo,
Please accept our apology for this negative experience, it was not our intension to make you feel the way you do.
Our Marketing team is investigating why you are unable to redeem the voucher and will be in contact with you.
Regards
Client Care
Please accept our apology for this negative experience, it was not our intension to make you feel the way you do.
Our Marketing team is investigating why you are unable to redeem the voucher and will be in contact with you.
Regards
Client Care
LM
Lebo M's updateReviewer Update
29 Jun 2022, 09:56Your voucher is still doing the same thing
LM
Lebo M's update29 Jun 2022, 09:56
Reviewer Update
Your voucher is still doing the same thing
Metropolitan Life's replyOfficial
29 Jun 2022, 13:02Hi Lebo,
Your response/query has been forwarded to the relevant team and they will be in contact with you.
Regards
Client Care
Your response/query has been forwarded to the relevant team and they will be in contact with you.
Regards
Client Care
Metropolitan Life's reply29 Jun 2022, 13:02
Official
Hi Lebo,
Your response/query has been forwarded to the relevant team and they will be in contact with you.
Regards
Client Care
Your response/query has been forwarded to the relevant team and they will be in contact with you.
Regards
Client Care