JM
Judith M
1 reviews | Active since Jul 2024
17 Sept 2024, 19:06
Savings withdrawal.
I've been been making claims on my Savings account with no luck, is been almost a yr now.im not happy with the services. I even an email but no luck on my side. I regret.
Helpful (0)
Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
18 Sept 2024, 09:08Dear Judith
we acknowledge receipt of your complaint on HelloPeter.
We also received an emailed complaint from you and responded yesterday.
Please note that in terms of Regulation 4.2 of the Long Term Insurance Act, a policy is automatically restricted for the first 5 years of its existence to allow only one loan and one surrender, be it full or partial surrender. The same restriction rules apply when one increases one's policy premiums by more than 20 % of the average of the previous two years premiums.
Please consult our emailed response for more details on how this restriction affects your policy specifically.
Also please note that a restriction is not a Metropolitan Term and Condition that we can decide to waive or not. These restrictions are legislated by government and we have no option but to abide by them.
Regards
Client Care Team
we acknowledge receipt of your complaint on HelloPeter.
We also received an emailed complaint from you and responded yesterday.
Please note that in terms of Regulation 4.2 of the Long Term Insurance Act, a policy is automatically restricted for the first 5 years of its existence to allow only one loan and one surrender, be it full or partial surrender. The same restriction rules apply when one increases one's policy premiums by more than 20 % of the average of the previous two years premiums.
Please consult our emailed response for more details on how this restriction affects your policy specifically.
Also please note that a restriction is not a Metropolitan Term and Condition that we can decide to waive or not. These restrictions are legislated by government and we have no option but to abide by them.
Regards
Client Care Team
Metropolitan Life's reply18 Sept 2024, 09:08
Official
Dear Judith
we acknowledge receipt of your complaint on HelloPeter.
We also received an emailed complaint from you and responded yesterday.
Please note that in terms of Regulation 4.2 of the Long Term Insurance Act, a policy is automatically restricted for the first 5 years of its existence to allow only one loan and one surrender, be it full or partial surrender. The same restriction rules apply when one increases one's policy premiums by more than 20 % of the average of the previous two years premiums.
Please consult our emailed response for more details on how this restriction affects your policy specifically.
Also please note that a restriction is not a Metropolitan Term and Condition that we can decide to waive or not. These restrictions are legislated by government and we have no option but to abide by them.
Regards
Client Care Team
we acknowledge receipt of your complaint on HelloPeter.
We also received an emailed complaint from you and responded yesterday.
Please note that in terms of Regulation 4.2 of the Long Term Insurance Act, a policy is automatically restricted for the first 5 years of its existence to allow only one loan and one surrender, be it full or partial surrender. The same restriction rules apply when one increases one's policy premiums by more than 20 % of the average of the previous two years premiums.
Please consult our emailed response for more details on how this restriction affects your policy specifically.
Also please note that a restriction is not a Metropolitan Term and Condition that we can decide to waive or not. These restrictions are legislated by government and we have no option but to abide by them.
Regards
Client Care Team
Metropolitan Life's replyOfficial
18 Sept 2024, 12:33Dear Judith
Thank you for your additional comments.
We empathise with your financial need of the money.
However we don't have the authority to overrule the legislation.
Only Parliament have the jurisdiction to change this legislation.
Regards
Client Care Team
Thank you for your additional comments.
We empathise with your financial need of the money.
However we don't have the authority to overrule the legislation.
Only Parliament have the jurisdiction to change this legislation.
Regards
Client Care Team
Metropolitan Life's reply18 Sept 2024, 12:33
Official
Dear Judith
Thank you for your additional comments.
We empathise with your financial need of the money.
However we don't have the authority to overrule the legislation.
Only Parliament have the jurisdiction to change this legislation.
Regards
Client Care Team
Thank you for your additional comments.
We empathise with your financial need of the money.
However we don't have the authority to overrule the legislation.
Only Parliament have the jurisdiction to change this legislation.
Regards
Client Care Team
Metropolitan Life's replyOfficial
18 Sept 2024, 12:56Dear Judith
Thank you for your additional comments, the content of which is noted.
Metroplitan is an accountable institution and need to abide by all of the country's laws.
Much as though we would like to assist you, we are bound by the Long Term Insurance Act, just like our policyholder.
We have also responded by email explaining to you that our application form for the policy referrs to these restrictions, as well as the policy contract you were issued with and also the application form for the transaction.
You were therefore informed of this legislation before you took the policy, when the policy was issued and when you transacted on the policy.
We regret that we are unable to give you any other answer than what we are bound to give by law.
Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
Metroplitan is an accountable institution and need to abide by all of the country's laws.
Much as though we would like to assist you, we are bound by the Long Term Insurance Act, just like our policyholder.
We have also responded by email explaining to you that our application form for the policy referrs to these restrictions, as well as the policy contract you were issued with and also the application form for the transaction.
You were therefore informed of this legislation before you took the policy, when the policy was issued and when you transacted on the policy.
We regret that we are unable to give you any other answer than what we are bound to give by law.
Regards
Client Care Team
Metropolitan Life's reply18 Sept 2024, 12:56
Official
Dear Judith
Thank you for your additional comments, the content of which is noted.
Metroplitan is an accountable institution and need to abide by all of the country's laws.
Much as though we would like to assist you, we are bound by the Long Term Insurance Act, just like our policyholder.
We have also responded by email explaining to you that our application form for the policy referrs to these restrictions, as well as the policy contract you were issued with and also the application form for the transaction.
You were therefore informed of this legislation before you took the policy, when the policy was issued and when you transacted on the policy.
We regret that we are unable to give you any other answer than what we are bound to give by law.
Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
Metroplitan is an accountable institution and need to abide by all of the country's laws.
Much as though we would like to assist you, we are bound by the Long Term Insurance Act, just like our policyholder.
We have also responded by email explaining to you that our application form for the policy referrs to these restrictions, as well as the policy contract you were issued with and also the application form for the transaction.
You were therefore informed of this legislation before you took the policy, when the policy was issued and when you transacted on the policy.
We regret that we are unable to give you any other answer than what we are bound to give by law.
Regards
Client Care Team
Metropolitan Life's replyOfficial
18 Sept 2024, 13:22Dear Judith
We have responded via email as well.
Please check your emails.
Again, there is nothing we can do to change the fact that your policy is restricted by law.
Regards
Client Care Team
We have responded via email as well.
Please check your emails.
Again, there is nothing we can do to change the fact that your policy is restricted by law.
Regards
Client Care Team
Metropolitan Life's reply18 Sept 2024, 13:22
Official
Dear Judith
We have responded via email as well.
Please check your emails.
Again, there is nothing we can do to change the fact that your policy is restricted by law.
Regards
Client Care Team
We have responded via email as well.
Please check your emails.
Again, there is nothing we can do to change the fact that your policy is restricted by law.
Regards
Client Care Team