ML
Mosimanegape L

1 reviews | Active since Aug 2023

14 Apr 2024, 10:51

Save yourself stress don't open a funeral policy with METROPOLITAN

Save yourself stress don't open a funeral policy with METROPOLITAN, I had to borrow money to bury my late uncle because metropolitan failed to adjudication my claim on time and that was 2 weeks ago, I'm still waiting for that money today.

Im currently chasing behind them calling and calling now they are trying to swingle me by saying that the funeral policy doesn't have beneficiary, which it does and that me, I even have a copy, now they saying they will re-assess my claim again, been waiting for a week now, no feedback from them.

This is second time fighting with metropolitan, 1st it was with my late mother retirement annuity (ra) and now it with funeral policy,

People don't let metropolitan fency offices, website and marketing fool you. Metropolitan will let you down when you need the most....

0
Replies (3)
Metropolitan Life
Metropolitan Life's reply15 Apr 2024, 08:44
Official
Dear Mosimanegape
 
We acknowledge receipt of your complaint.
 
As Metropolitan we strive in providing excellent service to all our clients. 
 
We confirm that we are busy investigating your complaint.
 
One of our escalation specialists will revert to you shortly. 
 
Yours sincerely, 
Client Care Team 
ML
Mosimanegape L's update15 Apr 2024, 12:52
Reviewer Update
metropolitan, you are swindling beneficiaries and misleading policyholders

1st you told me I'm not a beneficiary of the Funeral policy
later you agree I'm I'm beneficiary
but know you want a letter of executorship on the funeral policy that has a beneficiary,
and if I don't have a letter of executorship I must provide a receipt of money I spent on the funeral so you can refund me.
Metropolitan Life
Metropolitan Life's reply15 Apr 2024, 13:04
Official
Dear Mosimanegape
 
Thank you for your additional comments, the content of which is noted.
 
We will reach out to you directly as soon as possible.
 
Kind Regards
Client Care Team