CB
Charnelle B
1 reviews | Active since Apr 2012
09 Feb 2023, 11:57
SAD SAD SAD! Dont fool yourself! Read the review, do not take out a policy from these people, you will get bamboozled.
It would be amazing if we lived in a world where these companies actually lived up to their promises. With an army of sales people well trained at making their commission. but the claims assessors are rude, shoot from the hip and just not available. I tried to claim for my late dad's funeral policy, being distraught and being bewildered our undertaker contacted the claims department. Leonie Strydom was so quick to dismiss the claim, responding on the email with the wrong response. Even though it clearly stipulates in the policy that the beneficiary will be my mom upon time of death. Its so sad that this is the treatment that customers receive when claiming for what was promised to them.
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Replies (1)Metropolitan Life's replyOfficial
09 Feb 2023, 12:49Dear Charnelle
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your father's passing. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and tregret that you have had a poor claims experience.
Please be advised that Metropolitan is bound by the policy terms and conditions and cannot reject a valid claim on an active policy.
We note that you mentioned a funeral policy and a retirement annuity policy in this and your previous post (under Sipho Mashabala's profile).
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your father's passing. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and tregret that you have had a poor claims experience.
Please be advised that Metropolitan is bound by the policy terms and conditions and cannot reject a valid claim on an active policy.
We note that you mentioned a funeral policy and a retirement annuity policy in this and your previous post (under Sipho Mashabala's profile).
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply09 Feb 2023, 12:49
Official
Dear Charnelle
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your father's passing. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and tregret that you have had a poor claims experience.
Please be advised that Metropolitan is bound by the policy terms and conditions and cannot reject a valid claim on an active policy.
We note that you mentioned a funeral policy and a retirement annuity policy in this and your previous post (under Sipho Mashabala's profile).
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of your father's passing. Please accept our sincere condolences at this time of bereavement.
We always strive to serve all our clients well and tregret that you have had a poor claims experience.
Please be advised that Metropolitan is bound by the policy terms and conditions and cannot reject a valid claim on an active policy.
We note that you mentioned a funeral policy and a retirement annuity policy in this and your previous post (under Sipho Mashabala's profile).
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
