MM
Maureen M
1 reviews | Active since Nov 2018
05 Mar 2025, 10:16
Rude Receptionist
Hi I submitted a claim for my late dad at the Metropolitan Branch at Fox Street in Joburg.The lady by the name of Tendani was helping me,she has called me a coue times,but was not able to talk to her.Every time when I try to call her back the lady who answers the phone at the branch says she doesn't know her. Someday she tells me they will call me back which they never do.When I call the branch she puts the phone down on me.
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
05 Mar 2025, 10:37Dear Maureen
We acknowledge receipt of your complaint on HelloPeter.
We always stive to serve all our clients well and regret reading that you have struggled to reach on of our employees.
You are right, it is unacceptable and unprofessional to cut a call. We apologise for this breakdown in service and any inconvenience this has caused.
One of our Escalation Specialists will reach out to you for more information in order to investigate and revert back to you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always stive to serve all our clients well and regret reading that you have struggled to reach on of our employees.
You are right, it is unacceptable and unprofessional to cut a call. We apologise for this breakdown in service and any inconvenience this has caused.
One of our Escalation Specialists will reach out to you for more information in order to investigate and revert back to you.
Regards
Client Care Team
Metropolitan Life's reply05 Mar 2025, 10:37
Official
Dear Maureen
We acknowledge receipt of your complaint on HelloPeter.
We always stive to serve all our clients well and regret reading that you have struggled to reach on of our employees.
You are right, it is unacceptable and unprofessional to cut a call. We apologise for this breakdown in service and any inconvenience this has caused.
One of our Escalation Specialists will reach out to you for more information in order to investigate and revert back to you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always stive to serve all our clients well and regret reading that you have struggled to reach on of our employees.
You are right, it is unacceptable and unprofessional to cut a call. We apologise for this breakdown in service and any inconvenience this has caused.
One of our Escalation Specialists will reach out to you for more information in order to investigate and revert back to you.
Regards
Client Care Team
MM
Maureen M's updateReviewer Update
05 Mar 2025, 11:12There was no breakdown in service,she hung up on me.When I called again she rejected my calls.
MM
Maureen M's update05 Mar 2025, 11:12
Reviewer Update
There was no breakdown in service,she hung up on me.When I called again she rejected my calls.
Metropolitan Life's replyOfficial
05 Mar 2025, 11:23Dear Maureen
Thank you for your additional comment - the content of which is noted.
We are already in the process of investigating the complaint.
When we investigate a complaint our approach is two-fold:
1. We try and resovle the crux of the complaint for the client
2. We address the root causes that led to the complaint in the background, so that we can avoid a recurrence of a similar nature going forward.
We will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comment - the content of which is noted.
We are already in the process of investigating the complaint.
When we investigate a complaint our approach is two-fold:
1. We try and resovle the crux of the complaint for the client
2. We address the root causes that led to the complaint in the background, so that we can avoid a recurrence of a similar nature going forward.
We will revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply05 Mar 2025, 11:23
Official
Dear Maureen
Thank you for your additional comment - the content of which is noted.
We are already in the process of investigating the complaint.
When we investigate a complaint our approach is two-fold:
1. We try and resovle the crux of the complaint for the client
2. We address the root causes that led to the complaint in the background, so that we can avoid a recurrence of a similar nature going forward.
We will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comment - the content of which is noted.
We are already in the process of investigating the complaint.
When we investigate a complaint our approach is two-fold:
1. We try and resovle the crux of the complaint for the client
2. We address the root causes that led to the complaint in the background, so that we can avoid a recurrence of a similar nature going forward.
We will revert back to you as soon as possible.
Regards
Client Care Team