Rude customer service.

So sad that a rotten employee can affect a company and give the company a bad name because of their stinky, "clever attitude". The last time I checked, when working in a contact centre dealing with customers telephonically , you are supposed to have patience, and try to understand the customer and help to the best of your ability. But clearly some field of work is not everybody... Metropolitan should give their employees training on how to speak to customers and teach them patience.. Hense the disappointed service I got yesterday from an employee who clearly does not have patience and speaks to you as if you should know everything and if you don't he answers in a way that' makes you feel like a stupid. And this is the 1st time I get such an experience from metropolitan. Highly disappointed for someone who pays every month.