1 reviews | Active since Nov 2016
Rude Consultant
Good Day
I made a call at about 15:30 on the 2nd of December where I spoke to Vincent regarding a complaint I have. Ref***2. I did mention on my complain that I was enquiring on behalf of my mother who is currently overwhelmed with funeral arrangements besides the fact that i have resources to make enquiries/complaints. After a disagreement then he started to tell me about an LOA (which I am aware of and my mom's name is on) REFUSED to transfer me when I requested to be put through to the complaints department since I have a reference. He said that he does not want to transfer me and ended the call.
His behaviour is highly unacceptable and unprofessional. He has NO RIGHT to refuse to transfer especially when I made the call and decided that I do not want to speak to him anymore. Besides me being annoyed by you, not responding to my complaints, twice I had to deal with the likes of Vincent.
His behaviour was uphauling to say the least.
Where is your TCF?
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the poor service you have experienced. This is certainly not the type of experience that we want our clients to have.
Kindly note that your poor service experience has been brought to the attention of the relevant manager to investigate.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the poor service you have experienced. This is certainly not the type of experience that we want our clients to have.
Kindly note that your poor service experience has been brought to the attention of the relevant manager to investigate.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team