1 reviews | Active since Oct 2013

19 Jul 2017, 12:00

Rude Call Centre Consultant

<p>I received a call at 11:46 from a rude consultant, Seipati. She forced bombarded me with information about a funeral cover and I told her I don't need one. She continued as if I didn't say anything and totally ignored me. I hug up. She called at 11:47 and her exact words were, "listen here, don't you *%$#@!*!~ on me." Then she hung up. </p> <p> </p> <p>Is this how they are trained? Please investigate since all calls are recorded. I am offended by this behaviour.</p>

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Replies (1)
Metropolitan Life
Metropolitan Life's reply19 Jul 2017, 12:23
Official

Dear Al-jay Jakavula

Thank you for reporting this matter to our office.

We always strive to serve all our clients well and regret to learn of your experience.

We agree this behaviour is completely unacceptable.

We will investigate and revert back to you shortly

Regards

Aletta Clarence

Metropolitan Client Care