NM
Nandipha M
1 reviews | Active since Oct 2020
01 Jun 2021, 14:50
Rude call center agent!!!!!
I just received the ****ties service from an agent from your call center. Rude and no idea on how to do his job. Plus how can your verification be 20 questions???? Please get someone who actually knows what they are doing to contact me
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Replies (3)
Metropolitan Life's replyOfficial
01 Jun 2021, 15:03Dear Nandipha
We acknowledge receipt of your complaint on Hellopeter.
Unfortunately we have to ask verification questions to ensure we are speaking the correct policy owner, so that we protect your interest and information. We apologize for any inconvenience this may have caused you.
A service consultant will be contacting you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on Hellopeter.
Unfortunately we have to ask verification questions to ensure we are speaking the correct policy owner, so that we protect your interest and information. We apologize for any inconvenience this may have caused you.
A service consultant will be contacting you shortly.
Regards
Client Care Team
Metropolitan Life's reply01 Jun 2021, 15:03
Official
Dear Nandipha
We acknowledge receipt of your complaint on Hellopeter.
Unfortunately we have to ask verification questions to ensure we are speaking the correct policy owner, so that we protect your interest and information. We apologize for any inconvenience this may have caused you.
A service consultant will be contacting you shortly.
Regards
Client Care Team
We acknowledge receipt of your complaint on Hellopeter.
Unfortunately we have to ask verification questions to ensure we are speaking the correct policy owner, so that we protect your interest and information. We apologize for any inconvenience this may have caused you.
A service consultant will be contacting you shortly.
Regards
Client Care Team
NM
Nandipha M's updateReviewer Update
01 Jun 2021, 15:3920 verification questions? I've spoken to someone before and no one has even asked me 20 questions. Plus Mishack kept saying I am providing incorrect information I spoke to someone now who asked me the exact same questions and they were correct and she assisted me! He needs to assist clients in a professional manner and not answer as if we are burdens and have him sound peeved off by clients.
NM
Nandipha M's update01 Jun 2021, 15:39
Reviewer Update
20 verification questions? I've spoken to someone before and no one has even asked me 20 questions. Plus Mishack kept saying I am providing incorrect information I spoke to someone now who asked me the exact same questions and they were correct and she assisted me! He needs to assist clients in a professional manner and not answer as if we are burdens and have him sound peeved off by clients.
Metropolitan Life's replyOfficial
01 Jun 2021, 16:21Dear Nandipha
Thank you for your additional comments.
As part of our investigation, we do have the calls assessed and address discrepancies identified in line with our internal protocols, so as to avoid recurrence of a similar nature in future.
Regards
Client Care Team
Thank you for your additional comments.
As part of our investigation, we do have the calls assessed and address discrepancies identified in line with our internal protocols, so as to avoid recurrence of a similar nature in future.
Regards
Client Care Team
Metropolitan Life's reply01 Jun 2021, 16:21
Official
Dear Nandipha
Thank you for your additional comments.
As part of our investigation, we do have the calls assessed and address discrepancies identified in line with our internal protocols, so as to avoid recurrence of a similar nature in future.
Regards
Client Care Team
Thank you for your additional comments.
As part of our investigation, we do have the calls assessed and address discrepancies identified in line with our internal protocols, so as to avoid recurrence of a similar nature in future.
Regards
Client Care Team