1 reviews | Active since May 2015
Rude Agent Milicent
A lady by the name of Milicent called me today in regards to wanting to take out a retirement annuity. She called me using the ***. When she called I just so happened to be in a meeting, I then asked her to call me at 13:00. She then scolded/gave me attitude saying "You guys always say this and never answer my call when I call again". I am now perplexed because I am actually held up on a meeting and couldn't speak. She then calls me at 15:05 and then I explain that I didn't like the way you spoke to me and doesn't make me comfortable to take any sort of cover with you because you have shown and displayed attitude towards me. She then said " I have had a busy day, anyways thats fine and have a good day". No apology or rectification of her behaviour towards me. She is rude and she has left me with such a bad taste about Metropolitan.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the poor interaction you have experienced. You are correct - one should never accept such behavior. This is not how we address our clients/potential clients.
You may rest assured that we will address this behaviour in line with our internal protocols to prevent recurrence of a similar nature in future.
We would like to take this opportunity to thank you for your diligence in bringing this to our attention, so that we may investigate and take corrective action.
We sincerely apologize for the rude comments and the subsequent impression of Metropolitan that this interaction has left with you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the poor interaction you have experienced. You are correct - one should never accept such behavior. This is not how we address our clients/potential clients.
You may rest assured that we will address this behaviour in line with our internal protocols to prevent recurrence of a similar nature in future.
We would like to take this opportunity to thank you for your diligence in bringing this to our attention, so that we may investigate and take corrective action.
We sincerely apologize for the rude comments and the subsequent impression of Metropolitan that this interaction has left with you.
Regards
Client Care Team