GM
Grace M

1 reviews | Active since Jun 2021

25 Oct 2024, 12:39

Rude agent

I cannot be disrespected in this manner by your agents,they have been calling me wanting to reinstate the policy i once had....i always tell them im available after 19:00 of which some agents would politely close the call but this rude,unprofessional being that called me today at 12:30(25 october 2024) after i told her i cannot speak during the day she spoke other agents next to her that ngyadelela mina not minding that the call is still active....plz pick that recording and teach your agents telephone manners....she is so rude!

0
Replies (1)
Metropolitan Life
Metropolitan Life's reply25 Oct 2024, 15:02
Official
Dear Grace

We acknowledge receipt of your complaint on HelloPeter.

We always strive to serve all our clients well and are saddened to hear that one of our agents treated a customer with disrespect.

One of our Escalation Specialists will investigate the matter and arrange for the appropriate actions to be implemented.

Please be assured of our continued commitment to service excellence.

Regards

Client Care Team.