Rotten Service

<p>I did a partial surrender on a savings/investment policy at metropolitan life on Thursday 2016/10/20.I was told that the money would be in my account within 2 days time.The next day i received an sms which confirmed that everything has been finalised.Great was my disappointment to find that no money was in my account after two days.And 5 days later which is today 2016/10/25 i still did not receive 1 cent from them nor any correspondence on why the money isnt in my account.Im totally disgusted with these people since I really needed that money at that time for an emergency.One thing is for sure im gonna totally surrender my policy and go somewhere else.One would say that i made a loan and have to wait and c if its approved.This is totally the poorest of poor quality service where it went to such an extreme that one has to beg for his own money now.Metropolitan lost a client in me</p>