********** and now delaying to pay refund me

I changed jobs and informed Metropolitan even before I could start my new job, submitted all the relevant documents and they started deducting the premiums. Surprisingly, my investment was made paid up on 1 March 2022, without consulting me. They continued deducting till June. I made a request of a refund, went to the branch to submit all the necessary documents. It has been 7 days now and I still have not got my payment. When I called this morning, I was informed that payment has been effected on Monday, 8 Aug for 2 premiums, yet they owe me 4 premiums. I am still waiting for the payment that was effected on the 8th as we speak. The consultants get annoyed when I ask the exact date of all my outstanding premiums as I was promised last week that it takes 3 working days. I am so annoyed with this company.