SR
Shirley R
1 reviews | Active since Nov 2020
14 Jul 2021, 10:29
RETURNED DEBIT ORDERS due to incompetency
Good day, Kindly assist i am having countless problems with your company , i took a funeral cover from your company since March i am getting sms that the debit order didnt go through while there are funds available in my account. With returned debit orders i get charged and no one is taking accountability for that , may i kindly get someone who is skilled & competent enough to deal with my issue , i have reported this to Metropolitan Offices in Kempton Park , i was told it is fixed however it is still continuing. Lastly i want a refund for all the returned debit order from my bank account .REF ***.
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Metropolitan Life's replyOfficial
14 Jul 2021, 11:42Dear Shirley
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the difficulties you have experienced with your debit order.
We will arrange for a skilled Client Service Consultant to contact you to ensure the debit is scheduled for the correct deduction date of your choice.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the difficulties you have experienced with your debit order.
We will arrange for a skilled Client Service Consultant to contact you to ensure the debit is scheduled for the correct deduction date of your choice.
Regards
Client Care Team
Metropolitan Life's reply14 Jul 2021, 11:42
Official
Dear Shirley
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the difficulties you have experienced with your debit order.
We will arrange for a skilled Client Service Consultant to contact you to ensure the debit is scheduled for the correct deduction date of your choice.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to read of the difficulties you have experienced with your debit order.
We will arrange for a skilled Client Service Consultant to contact you to ensure the debit is scheduled for the correct deduction date of your choice.
Regards
Client Care Team