Retirement

I was send a form by Metropolitan notifying me on my retirement and tell me I can now be able to claim money. That letter was send to me in January and then in February I filled all the forms to make a claim and submitted to their Qwa-Qwa branch offices. On the 16 March made a follow up with their customer care, and only to my surprise I was told that my claim was not captured on the system. On the 17 March, I called the branch, without any success, I ended calling the Bethlehem branch. I told them my frustration and I was told the Qwa-Qwa branch Manager Mr. Obed Mosebekoa, is in their offices and he can assist. I spoke to Mr Mosebekoa, and he promised me that he'll resend me the form and he'll also try to make sure that this claim gets processed, I'll be able to get the money hope fully by Friday the 20th March 2015. I did everything he said I should do and on Friday I called him and he said to me he'll make a follow up with the head office and get back to me. He did not keep his promise and I thought that since Saturday was a holiday hopefully on Monday he will get back to me, but still he did not, and on Tuesday the 24th March, I had to call him again to get a feedback from him