PD
Petronella D
1 reviews | Active since Oct 2013
27 Mar 2023, 14:05
Request for my invested money
Good day
Kindly assist I've invested my money in 2021 and was told I can have access to my money anytime i need it..last year I was given R100 000 and was told since its my money I can have access on it anytime though the interest will be less I said it's fine this year it's no longer like that and there was no letter or anything informing me that things have changed i will no longer have access on my money how?. Im a mother of 4 kids 17,14,8 and 2 years old and this kids are demanding yes I agree I invested with the hope that whenever I'm stranded I know where to go but now they telling me i don't have access to my money how do I feed my kids? And I only want R100 000 and I might loose my house also because it's owing.if I knew I wouldn't have invested with them and they keep insisting that i take a loan from my money? I don't want a loan because that will mean more debt...please give me R100 000 I'm desperate. And if I request that I surrender the policy they give me back my money they telling I can't..please helo-peter assist me. This is a robbing game honestly...they never told all of this upfront if I knew I wouldn't have invested with them help get my money back..I rather invest it with my bank.
Thank you
Thembi P Dube
ID no:*** 085
Cell no :***
Helpful (0)
Replies (12)0
Replies (12)
Metropolitan Life's replyOfficial
27 Mar 2023, 14:44Dear Thembi
We acknowledge receipt of your complaint on HelloPeter.
Kindly note in terms of Regulation 4.2 of the Long Term Insurance Act, a policy is automatically restricted for the first 5 years of its existence to allow only one loan and one surrender, be it full or partial surrender. The same restriction rules apply when one increases one's policy premiums by more than 20% of the average of the previous two years premiums.
One of our Escalation Specialists will explain how this may apply to your policy.
Regards
Client Care team
We acknowledge receipt of your complaint on HelloPeter.
Kindly note in terms of Regulation 4.2 of the Long Term Insurance Act, a policy is automatically restricted for the first 5 years of its existence to allow only one loan and one surrender, be it full or partial surrender. The same restriction rules apply when one increases one's policy premiums by more than 20% of the average of the previous two years premiums.
One of our Escalation Specialists will explain how this may apply to your policy.
Regards
Client Care team
Metropolitan Life's reply27 Mar 2023, 14:44
Official
Dear Thembi
We acknowledge receipt of your complaint on HelloPeter.
Kindly note in terms of Regulation 4.2 of the Long Term Insurance Act, a policy is automatically restricted for the first 5 years of its existence to allow only one loan and one surrender, be it full or partial surrender. The same restriction rules apply when one increases one's policy premiums by more than 20% of the average of the previous two years premiums.
One of our Escalation Specialists will explain how this may apply to your policy.
Regards
Client Care team
We acknowledge receipt of your complaint on HelloPeter.
Kindly note in terms of Regulation 4.2 of the Long Term Insurance Act, a policy is automatically restricted for the first 5 years of its existence to allow only one loan and one surrender, be it full or partial surrender. The same restriction rules apply when one increases one's policy premiums by more than 20% of the average of the previous two years premiums.
One of our Escalation Specialists will explain how this may apply to your policy.
Regards
Client Care team
PD
Petronella D's updateReviewer Update
27 Mar 2023, 14:52But my problem is that you've never explained all this to before hand...if i new i wouldn't have invested with you instead but with my bank and now lm fancially strained and need money my kids are suffering and I have money which I'm not allowed to touch.
PD
Petronella D's update27 Mar 2023, 14:52
Reviewer Update
But my problem is that you've never explained all this to before hand...if i new i wouldn't have invested with you instead but with my bank and now lm fancially strained and need money my kids are suffering and I have money which I'm not allowed to touch.
PD
Petronella D's updateReviewer Update
27 Mar 2023, 15:06When your consultant wanted me to invest with you she never told me about this act that you are telling me now about I bet a lot of people dont know it. last year when took the portion of my mone i was never told about what you are telling me now if I knew I would have moved my money and invest it with my bank last year. Please give me a portion of my money or allow me to surrender and move my money somewhere else.Phela this is like a ****...I'm a single parent with 4 kids...and I've put my money with you so that when I need something I'll be assisted..so tell me now what must I do ..I can't take the loan you are offering me on my money I dont want more debt I just want what's mine Please.
PD
Petronella D's update27 Mar 2023, 15:06
Reviewer Update
When your consultant wanted me to invest with you she never told me about this act that you are telling me now about I bet a lot of people dont know it. last year when took the portion of my mone i was never told about what you are telling me now if I knew I would have moved my money and invest it with my bank last year. Please give me a portion of my money or allow me to surrender and move my money somewhere else.Phela this is like a ****...I'm a single parent with 4 kids...and I've put my money with you so that when I need something I'll be assisted..so tell me now what must I do ..I can't take the loan you are offering me on my money I dont want more debt I just want what's mine Please.
PD
Petronella D's updateReviewer Update
27 Mar 2023, 15:10Hellopeter assist me to get my money from this company...last year they even said it's my money I can do anything with now now this acts that they never tell us only when we want our money...I'm a widow with 4 kids..we are suffering but I have money please give me my money
PD
Petronella D's update27 Mar 2023, 15:10
Reviewer Update
Hellopeter assist me to get my money from this company...last year they even said it's my money I can do anything with now now this acts that they never tell us only when we want our money...I'm a widow with 4 kids..we are suffering but I have money please give me my money
Metropolitan Life's replyOfficial
27 Mar 2023, 15:28Dear Thembi
Thank you for your additional comments. The matter is receiving our attention. Please liaise directly with the Escalation Specialist who have sent you an email.
Regards
Client Care Team.
Thank you for your additional comments. The matter is receiving our attention. Please liaise directly with the Escalation Specialist who have sent you an email.
Regards
Client Care Team.
Metropolitan Life's reply27 Mar 2023, 15:28
Official
Dear Thembi
Thank you for your additional comments. The matter is receiving our attention. Please liaise directly with the Escalation Specialist who have sent you an email.
Regards
Client Care Team.
Thank you for your additional comments. The matter is receiving our attention. Please liaise directly with the Escalation Specialist who have sent you an email.
Regards
Client Care Team.
PD
Petronella D's updateReviewer Update
31 Mar 2023, 04:41I'm telling you me and my kids are suffering my house will be taken away😭😭,my kids will be out of school but I have money that is with you and you don't want to give me even a little bit.Hallopeter please assist I no longer want to invest with them I just want my money I want a company where I will have access on my money not what this Metropolitan is doing. This company is cruel they don't tell us all this things when we join.I AM SUFFERING AND ME AND MY KIDS WILL BE ON THE STREET THEY TELLING I SHOULD WAIT 5YEARS WHERE WILL WE BE BY THEN. I didn't want all of it but a portion but by the way they doing things I want my money PLEASE ITS MY MONEY AFTER ALL PLEASE GIVE ME BACK MY MONEY METROPOLITAN!!! I didn't sign up for this I was promised that should I need it I will have it please no one told me about what you telling me now if I knew I wouldn't have invested with you please give me my money.
PD
Petronella D's update31 Mar 2023, 04:41
Reviewer Update
I'm telling you me and my kids are suffering my house will be taken away😭😭,my kids will be out of school but I have money that is with you and you don't want to give me even a little bit.Hallopeter please assist I no longer want to invest with them I just want my money I want a company where I will have access on my money not what this Metropolitan is doing. This company is cruel they don't tell us all this things when we join.I AM SUFFERING AND ME AND MY KIDS WILL BE ON THE STREET THEY TELLING I SHOULD WAIT 5YEARS WHERE WILL WE BE BY THEN. I didn't want all of it but a portion but by the way they doing things I want my money PLEASE ITS MY MONEY AFTER ALL PLEASE GIVE ME BACK MY MONEY METROPOLITAN!!! I didn't sign up for this I was promised that should I need it I will have it please no one told me about what you telling me now if I knew I wouldn't have invested with you please give me my money.
PD
Petronella D's updateReviewer Update
31 Mar 2023, 04:58DO NOT I REPEAT DO NOT INVEST WITH METROPOLITAN!! I WANT MY MONEY MY KIDS AND I ARE SUFFERING!!!!!I WHEN I INVESTED WITH YOU I THOUGHT MY MONEY WAS SAFE AND ME AND MY KIDS WON'T SUFFER BUT YOU TELLING ME TO WAIT 5YEARS WHERE WILL WE STAY?WHAT ARE WE EATING? MY KIDS WILL BE OUT OF SSCHOOLWHERE WILL THEY BE AFTER 5 YEARS ...PLEASE I WANT MY MONEY!!
PD
Petronella D's update31 Mar 2023, 04:58
Reviewer Update
DO NOT I REPEAT DO NOT INVEST WITH METROPOLITAN!! I WANT MY MONEY MY KIDS AND I ARE SUFFERING!!!!!I WHEN I INVESTED WITH YOU I THOUGHT MY MONEY WAS SAFE AND ME AND MY KIDS WON'T SUFFER BUT YOU TELLING ME TO WAIT 5YEARS WHERE WILL WE STAY?WHAT ARE WE EATING? MY KIDS WILL BE OUT OF SSCHOOLWHERE WILL THEY BE AFTER 5 YEARS ...PLEASE I WANT MY MONEY!!
PD
Petronella D's updateReviewer Update
31 Mar 2023, 05:03Halopeter assist me in getting my money back please we have nothing me and my kids...this company is cruel honestly...I want my money my kids are out of school soon my house will be taken away but I have Money with Metropolitan and they telling me to wait 5YEARS,if they can pay up my house,my kids school fees,all my accounts with my money I'll be happy!I WANT MY MONEY PLEASE🙏
PD
Petronella D's update31 Mar 2023, 05:03
Reviewer Update
Halopeter assist me in getting my money back please we have nothing me and my kids...this company is cruel honestly...I want my money my kids are out of school soon my house will be taken away but I have Money with Metropolitan and they telling me to wait 5YEARS,if they can pay up my house,my kids school fees,all my accounts with my money I'll be happy!I WANT MY MONEY PLEASE🙏
Metropolitan Life's replyOfficial
31 Mar 2023, 09:07Dear Thembi
Thank you for your additional comments. Please liaise directly with the Escalation Specialist who have sent you an email this morning.
Regards
Client Care Team.
Thank you for your additional comments. Please liaise directly with the Escalation Specialist who have sent you an email this morning.
Regards
Client Care Team.
Metropolitan Life's reply31 Mar 2023, 09:07
Official
Dear Thembi
Thank you for your additional comments. Please liaise directly with the Escalation Specialist who have sent you an email this morning.
Regards
Client Care Team.
Thank you for your additional comments. Please liaise directly with the Escalation Specialist who have sent you an email this morning.
Regards
Client Care Team.
PD
Petronella D's updateReviewer Update
31 Mar 2023, 14:34This company doesn't care about its customers...I'm desperate my son has been kicked out of school my house is owing the only thing they telling is I must take a loan...on top of the debt that I'm complaining about...they forcing me to take up a loan what kind of a company is this mara...I want my money...instead of them giving me my money they forcing me to add debt how will i repay them since I'm complaining about money...THEY REFUSING TO GIVE ME A PORTION OC MY MONEY INSTEAD THEY OFFERING ME A LOAN !! HALOPETER PLEASE INTERVENE!
PD
Petronella D's update31 Mar 2023, 14:34
Reviewer Update
This company doesn't care about its customers...I'm desperate my son has been kicked out of school my house is owing the only thing they telling is I must take a loan...on top of the debt that I'm complaining about...they forcing me to take up a loan what kind of a company is this mara...I want my money...instead of them giving me my money they forcing me to add debt how will i repay them since I'm complaining about money...THEY REFUSING TO GIVE ME A PORTION OC MY MONEY INSTEAD THEY OFFERING ME A LOAN !! HALOPETER PLEASE INTERVENE!
Metropolitan Life's replyOfficial
31 Mar 2023, 14:59Dear Thembi
We have already addressed this matter. This is a legislative restriction that Metropolitan must also adhere to. Please liaise directly with the Escalation Specialist who have sent you an email.
Regards
Client Care Team.
We have already addressed this matter. This is a legislative restriction that Metropolitan must also adhere to. Please liaise directly with the Escalation Specialist who have sent you an email.
Regards
Client Care Team.
Metropolitan Life's reply31 Mar 2023, 14:59
Official
Dear Thembi
We have already addressed this matter. This is a legislative restriction that Metropolitan must also adhere to. Please liaise directly with the Escalation Specialist who have sent you an email.
Regards
Client Care Team.
We have already addressed this matter. This is a legislative restriction that Metropolitan must also adhere to. Please liaise directly with the Escalation Specialist who have sent you an email.
Regards
Client Care Team.
PD
Petronella D's updateReviewer Update
31 Mar 2023, 20:56I regret investing with Metropolitan.i will regret it for the rest of my life..I will never advice anyone to invest with them my kids are out of school and we will be homeless because I request a certain amount from my money and they refuse instead telling me to take a loan from my money! And the catch is that they don't tell u about all the clause instead they rush for your money when you need it they then tell you about the clause.they promise you that they will take care of you and your family and when you need money they will help instead they don't they will let you suffer even though they holding your money. If only I knew I wouldn't have invested with them. So I'm WARNING ANYONE THAT WANTS TO INVEST WITH METROPOLITAN PLEASE DON'T! YOU WILL SUFFER WHILE YOU HAVE MONEY...IM GOING TO TAKE THIS TO TWITTER ALERTING PEOPLE ABOUT THIS METROPOLITAN **** INVESTMENT😭😭I WANT MY MONEY! THEY PROMISE YOU THE WORLD BUT INSTEAD TAKE CARE OF THEIR POCKETS AND COMPANY THEY DONT CARE ABOUT THEIR CLIENTS ITS ALL ABOUT MONEY! HALOPETER PLEASE HELP!!!
PD
Petronella D's update31 Mar 2023, 20:56
Reviewer Update
I regret investing with Metropolitan.i will regret it for the rest of my life..I will never advice anyone to invest with them my kids are out of school and we will be homeless because I request a certain amount from my money and they refuse instead telling me to take a loan from my money! And the catch is that they don't tell u about all the clause instead they rush for your money when you need it they then tell you about the clause.they promise you that they will take care of you and your family and when you need money they will help instead they don't they will let you suffer even though they holding your money. If only I knew I wouldn't have invested with them. So I'm WARNING ANYONE THAT WANTS TO INVEST WITH METROPOLITAN PLEASE DON'T! YOU WILL SUFFER WHILE YOU HAVE MONEY...IM GOING TO TAKE THIS TO TWITTER ALERTING PEOPLE ABOUT THIS METROPOLITAN **** INVESTMENT😭😭I WANT MY MONEY! THEY PROMISE YOU THE WORLD BUT INSTEAD TAKE CARE OF THEIR POCKETS AND COMPANY THEY DONT CARE ABOUT THEIR CLIENTS ITS ALL ABOUT MONEY! HALOPETER PLEASE HELP!!!